Voluntary Coffee Recall
To all our valued guests of our store,
This morning, I noticed a problem with one of our glass coffee roasting chambers:
What you are looking at is the bottom of our one pound roasting chamber. Those little clear divots were not there earlier! Upon further inspection, I found that those divots were on the inside of the chamber and is actually missing bits of glass!
Obviously, this is not a good situation for anyone. I have been working with our roaster manufacturer to get a better idea as to how this could have happened. When I know more, you will know more. I do believe that it is a glass fatigue issue more than a maintenance issue, though.
I am unsure as to when this actually happened. I know for certain that the roaster was intact on the 21st of this month (Wednesday) . I have roasted quite a bit since then, however.
I want to make one thing about this perfectly clear:
Typical coffee brewing methods will eliminate any risk of glass contamination. The filters will grab any glass present. There is nothing to fear if you have drank any of our coffee within the last two days, either in our store or at home.
- The coffee we brew in the store is from earlier batches (still within our 10 day off-roast rule, of course!) so I know that we have not had any issues with any in-store coffees.
- I have thrown away over 50 pounds of coffee that I just cannot be certain of. This is the majority of the coffee I have roasted in the last few days.
- All wholesale clients have been contacted. None of the wholesale clients are using any coffee roasted past the 21st.
If you have purchased whole bean coffee from our store within the last two days, we are offering a voluntary recall of the coffee. Feel free to bring the coffee back in and we will replace it or refund your money. Again, this applies only to coffees with the Roasted On date of 9/22 or 9/23.
To be safe, all coffees active in the store are ones roasted today. That roasting chamber will not be used in our store again and we are awaiting a replacement. All whole bean sales today will be handled by taking a name and number.
Realistically, we have control over the vast majority of coffees affected by this recall. We do, however, have a few pounds sold that we want back.
I cannot tell you how deeply sorry I am that this happened. We pride ourselves on quality and the best experience we can offer, and this obviously goes completely against that philosophy. I hope everyone who reads this understands that I am embarrassed to have to write this and am fully committed to ensuring this does not happen again.
If you have any questions, feel free to contact me directly at the shop, 719-494-8300 or by email: firstname.lastname@example.org .
R&R Coffee Cafe/Golden Pine Coffee Roasters